Thank you for shopping with Kohar By Kanika. We take pride in offering high-quality jewelry pieces crafted with precision and care. Your satisfaction is our top priority. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 2 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tag.
To initiate a return, please contact our customer service team at 8108802277 to obtain a Return Merchandise Authorization (RMA) number. Returns made without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15-20 days.
Refunds
If you are approved for a refund, it will be processed and automatically applied to your original method of payment within 15-20days from the date of approval. Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item for a different size or style, please contact our customer service team at 8108802277 to initiate an exchange. We will provide you with further instructions on how to proceed with the exchange process.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately at 8108802277 for assistance. We will work with you to resolve the issue as quickly as possible, whether through a replacement, repair, or refund.
Final Sale Items
Please note that certain items may be marked as final sale and are not eligible for return or exchange unless they are damaged or defective upon arrival.
Contact Us
If you have any questions about our return and refund policy, please contact us at 8108802277. Our customer service team will be happy to assist you.